Shop Terms of Service

Service Agreement & Performance Terms

 

1. Scope of Work

Shift Culture, LLC (the "Shop") agrees to perform only the services outlined in the signed Work Order or Service Estimate. Any additional labor or parts required to complete the project safely will be brought to the Customer’s attention for approval before proceeding.

2. Labor & Service Warranty

  • Workmanship: We provide a 12-month / 12,000-mile (whichever comes first) warranty on the labor performed at our facility. This covers defects in the installation process itself. (Note: For wraps/PPF, this usually covers lifting or bubbling due to install error.)

  • Exclusions: This warranty does not cover issues arising from normal wear and tear, track/off-road use, customer-supplied parts, or subsequent modifications made by the customer or a third party.

  • Third-Party Parts: While we honor manufacturer warranties on parts we sell, the labor to remove a defective part and install a replacement is not covered by the manufacturer and will be billed at our standard shop rate unless otherwise stated.

3. Customer-Supplied Parts

Shift Culture prefers to source all components to ensure compatibility and quality. If a customer provides their own parts:

  • The Shop provides no warranty on the fitment, function, or longevity of customer-supplied parts.

  • If a customer-supplied part is found to be defective during or after installation, the customer is responsible for all labor costs associated with the installation and removal.

4. Estimates & Payments

  • Estimates: All estimates are subject to change based on the condition of the vehicle (e.g., rusted bolts, previous poor repairs, or hidden damage).

  • Deposits: A non-refundable deposit may be required to book a service appointment or to special-order parts.

  • Payment: Full payment for labor and parts is due upon completion of the service. Vehicles will not be released until the invoice is paid in full.

5. Storage & Vehicle Abandonment

 

  • Pickup Window: Vehicles must be picked up within 48 hours of notice of completion.

  • Storage Fee: A daily storage fee of $50.00 may be applied to vehicles left beyond this window unless prior arrangements have been made.

  • The Shop reserves the right to exercise a mechanic’s lien on any vehicle for which the invoice remains unpaid.

6. Liability & Vehicle Care

  • Test Driving: By leaving your vehicle for service, you authorize Shift Culture staff to operate the vehicle on public roads for testing, inspection, and delivery.

  • Loss or Damage: Shift Culture is not responsible for loss or damage to the vehicle or articles left in the vehicle in case of fire, theft, accident, or any other cause beyond our control.

  • Condition: We perform a pre-service inspection. Any pre-existing cosmetic or mechanical issues will be documented.

7. Cancellations

Policy: Cancellations made less than 48 hours prior to a scheduled service appointment may result in the forfeiture of the service deposit.